Our terms and conditions:
- we guarantee, that all information, that is sent to us by our
customers, and also all our translations are treated as confidential
- we accept the texts written in English or Russian.
- we don't accept texts with illustrations
- we don't translate the special symbols, as they are interpreted
as the symbols of language, that is different from English and
- if the text contains both English and Russian symbols or words,
we will translate it only to English or only to Russian, subject
to the dominant language of the given order; the calculation of
the cost of such orders is based on the size of the whole original
- all abbreviations, shortened words and special terms, that are
not explained in the "Customer's comments" field, will be translated
in accordance with transliteration rules
- we don't process the orders, that haven't been paid for
- if your order can't be accepted, your payment received by agency
will be refunded, except percentage paid to the payment systems
to process the initial payment and the refund
- if you specify your e-mail address at the time of the registration
of the order, we will notify you by e-mail that your order is
ready for collection; otherwise, it is responsibility of the customer
to check whether the order is ready. You can keep yourself informed
about the state of your order if you visit the
report page periodically. To access the information about
your order you have to enter the code you received at the time
of the registration of the order.
- the order is considered to be completed when the customer has
pressed the DOWNLOAD button located on the
- the order is considered to be completed if the customer hasn't
collected the translation within 40
days from the day the notification had been sent.
- When the order is completed, the original and translation are
being kept in the database of the agency for at least 40
days. During this time it can be redownloaded. If you need to
redownload your order, enter its code.
- the delays in completion of the order are possible, if you place an order at the weekends; the duration of the delay won't exceed the duration of the weekends.
- in addition to the text documents, we accept the documents in the following formats: Microsoft Office (doc, xls), Open
Office - Star Office, RTF, HTML, TIFF, JPEG, GIF, PNG, which you can submit via e-mail.
- the translated documents that were submitted in Microsoft Office (doc, xls), Open Office
- Star Office, RTF, HTML formats will be returned in the same format they were submitted in
- if the document is submitted in HTML format, we will translate both the text and the text content of tags.
- translation of documents submitted in TIFF, JPEG, GIF, PNG formats will be returned as unformatted text.
- we don't accept multi-page and animated graphic files
- the size of the document submitted via e-mail must not exceed 1 Mb.
- you can submit the zipped file in ZIP format.
Customer is obligated:
- do not break the law of his/her country of residence.
- do not violate the rights of others, including the intellectual property rights.
The time needed to complete the order can be calculated using the table below. Time needed to complete the order doesn't include the time required to e-mail the original text and translation:
|Size of the order, pages in total (1 page - 1800 characters)
Note: the actual completion time may differ from the time specified above, if you place your order at the weekends.
If you need to speed up the translation of the large
text, you can divide the order on few smaller parts. In this case
the order will be translated by few translators. But, at the same
time you need to understand that if your text will be translated
by different people, it can negatively affect the uniformity of
terms. So, this method is not recommended for the important texts.
Complaints about translations are accepted only if you prove that translation doesn't correspond to the special requirements you have specified in the Customer's comments field.